REFUND POLICY

Last updated: July 29, 2026

Overview

This Refund Policy explains how returns, exchanges, and refunds work for orders placed on exendstore.com. It's part of our Terms of Use. Because most Exend products are released as limited, numbered editions with no restock, some of this policy works a little differently than a typical apparel retailer's — please read it before you order, and check the individual product page, since it will always state if an item is final sale.

Shipping

Free shipping on all orders over $150.
Orders are processed and shipped within 3-5 business days. We currently ship within the United States only.

Section 1 — Standard Returns and Exchanges

For non-final-sale items, you may request a return or exchange within [14] days of the delivery date shown by the carrier.

To qualify, the item must be:

  • Unworn, unwashed, and unaltered
  • In its original condition with all tags, hangtags, and the numbered edition card (if applicable) still attached
  • In its original packaging, where reasonably possible

Because many pieces are part of a limited, numbered run, we're generally only able to offer an exchange for a different size in the same edition (subject to availability) or store credit — not always a swap for a different product. Refunds to your original payment method are available where noted below or where required by law.

Section 2 — Final Sale Items

The following are final sale and cannot be returned or exchanged unless the item arrives defective or damaged (see Section 4):

  • Signed and numbered coffee table book editions
  • Pre-order items purchased under a stated “limited to [30] units, no restock” mechanic
  • Fragrance, once opened or the seal is broken
  • Any item explicitly marked “Final Sale” on its product page at checkout

We flag final-sale status clearly on the product page and at checkout — not buried in fine print — because we know this differs from a standard retail return policy.

Section 3 — How to Start a Return or Exchange

Email [insert support email, e.g. returns@exendstore.com] with your order number, the item(s) you'd like to return or exchange, and the reason. We'll confirm eligibility and send you instructions, including the return address and whether a prepaid label is provided.

Please don't send an item back before we've confirmed the return — unrequested returns may be delayed or declined.

Section 4 — Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered — including a final-sale item — contact us within [7] days of delivery with your order number and photos of the issue. We'll cover return shipping in these cases and offer a replacement (where available), store credit, or a refund to your original payment method.

Section 5 — Refund Processing

Once we receive and inspect a qualifying return, we'll notify you of the outcome. Approved refunds are issued to your original payment method and may take [5–10] business days to appear, depending on your bank or card issuer. Original shipping charges are refunded only where the return is due to our error (damaged, defective, or incorrect item).

Section 6 — Return Shipping Costs

Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method — we can't issue a refund or exchange for an item lost in transit back to us without proof of shipment.

Section 7 — International Orders

International customers are responsible for return shipping costs and any customs duties or import taxes already paid, which are non-refundable. Please contact us before shipping an international return so we can confirm the process.

Section 8 — Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at [insert support email]. Because limited-edition items are picked and packed quickly, we can only guarantee a cancellation before the order has shipped.

Section 9 — Contact

Questions about a return, exchange, or refund can be sent to [insert support email]. Include your order number so we can help quickly.